AI Bot for Jio Translate
Design of AI bot feature for a JioTranslate that supports multi-language input and output, and includes multiple characters as bots to enhance user interaction.
Brief
Shared by the Product team
To add chat bot asssit feature to JioTranslate, which is to have a voice and a multi-lingual assist.
A product by JioMatrix, by bridging the gap between languages, JioTranslate allows text, images and voice inputs and the. output in desired language.
Benchmarking Exercise
To understand the user journey, features and interface of the platforms.
ChatGPT
Voice customisation
Visual feedback for every stage in the journey of voice chat.
Character.ai
Function as character
Visual feedback focusing on the input from user and feedback from the Bot.
Play.ai
Multi-functional tool
Allows to create a bot character
Gemini
Voice customisation
Visual feedback for every stage in the journey of voice chat.
UX Guidelines
For Designing Chatbots
Be upfront about using a bot and not a human.
Clearly tell people what tasks the bot can do. Make sure you don’t create false expectations.
Don’t be overly ambitious: create bots for simple tasks. Complexity is not well handled in the limited bot interface.
Tolerate typos and ambiguity.
Allow people to interact with the bot both through free-text input and selection of links.
Allow sorting and filtering to let people narrow down through results.
Save information from one task to the next.
Program some flexibility into the bot: infer context and allow people to jump forward and backward in the linear flow.
Be honest about not understanding. Offer an escape hatch in the form of a real human, a phone number, or a link to a different interaction channel.
Upfront.
Simple tasks
High Tolerance
Flexibile
Defining the Brief
Shared by the Product team
To add chat bot asssit feature to JioTranslate.
The AI bot must also have voice and multi-lingual assist.
Redefining Brief
Shared by the Product team
-introduce characters to bring closer to real-world scenario
-visual feedback for voice input
Sprint #5
Sprint #6 - Prototype
