AI Bot Use-cases
User Journey, User Experience & Interface
The technology of AI Bots is intergrated in products to diversify our offerings.
JioTranslate
Product by JioMatrix
Bridging the gap between languages, JioTranslate allows text, images and voice inputs and the. output in desired language.
Feature designed for the product.
JioShiksha
Concept by JioMatrix
Designing for school ecosystem, a platform to enable interaction with students, teachers and parents in the language preferred by them.
Pitch designed for India Mobile Congress.
JioTranslate
Brief
Shared by the Product team
To add chat bot asssit feature to JioTranslate.Â
The AI bot must also have voice and multi-lingual assist.
Benchmarking Exercise
To understand the user journey, features and interface of the platforms.
T
ChatGPT
Voice customization
Â
function wise search
Character.ai
Function into character
Call the character
Play.ai
UX Guidelines
For Designing Chatbots
Be upfront about using a bot and not a human.
Clearly tell people what tasks the bot can do. Make sure you don’t create false expectations.
Don’t be overly ambitious: create bots for simple tasks. Complexity is not well handled in the limited bot interface.
Tolerate typos and ambiguity.
Allow people to interact with the bot both through free-text input and selection of links.
Allow sorting and filtering to let people narrow down through results.
Save information from one task to the next.
Program some flexibility into the bot: infer context and allow people to jump forward and backward in the linear flow.
Be honest about not understanding. Offer an escape hatch in the form of a real human, a phone number, or a link to a different interaction channel.
Redefining Brief
Shared by the Product team
To add chat bot asssit feature to JioTranslate that has voice and multi-lingual support and to introduce characters to bring closer to real-world scenario.
JioShiksha
Brief
Shared by the Product team
To design a Doubt Solver app for the students where the bot is trained with the syllabus of Schools.
The communication between the teachers and the parents is to be achieved using IVR calls, with multi-lingual solution. This serves like a diary entry from the teachers to the parents.
Understanding the solution
Communication in preferred language
Stakeholders
Customer
School Management
Student
Goes to the school
Uses a smart phone
Studies
Student's functions
Uses the platform to listen and save the updates / messages from teachers
Uses Doubt Solver
Parents
May / may not use the smartphone
Student's functions
Uses the platform to listen and save the updates / messages from teachers
Updates also available on IVR Call
Uses Doubt Solver
Teacher
Teaches multiple subjects and grades at the school
Uses a smart phone
Teacher's functions
Uses the platform to record and send updates / messages to students and parents
Uses Doubt Solver
School Admin
Select the curriculum
Keep a track of the teacher and parent details
Functions of the solution
Doubt Solver
To be used by all stakeholders
Bot trained for subjects taught in the school for that particular section.
Secured platform for information unlike regular search engines.
Communication
Teacher's section
Uses the platform to record and send updates / messages to students and parents
Student's section
Listens to and saves teacher's updates / remarks
Parent's section
Listens to and saves teacher's updates / remarks
Using application or IVR Call
Wireframes
Visual Design
Parent's section
Complementry & Playful Colours
Prototypes
Teacher's Corner
